Data Privacy Policy

Introduction

This Privacy Policy explains how basicframehubae SARL ("we", "our", or "us") collects, uses, processes, and protects your personal information when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and ensuring transparency about our data practices in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

• Company Name: basicframehubae SARL
• Registration Number: RCSB362514
• Address: Rue des Bains 85, 1450 Luxembourg City, Luxembourg
• Email: privacy@basicframehubae.world
• Phone: +352 28269235

Data We Collect

The data we collect depends on how you interact with our services. We collect the following types of personal information:

Information You Provide Directly

When you contact us, request our services, or fill out forms on our website, we collect personal data that you voluntarily provide, including:

• Name and contact details (email address, phone number)
• Company name and business information
• Industry and business size details
• Information about your pricing challenges and requirements
• Budget and timeline preferences
• Current software solutions you use
• Any additional information you choose to share with us

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on our website
• Referral source (how you found our website)
• Cookie and tracking technology data (with your consent)

How We Use Your Information

We process your personal data for specific, legitimate purposes. The use of your data depends on the legal basis for processing and the nature of our relationship with you:

Service Delivery and Contract Performance

We use your information to provide our retail pricing software comparison services, including:

• Analysing your business requirements and providing personalised recommendations
• Communicating with you about our services and your enquiries
• Delivering consultation reports and implementation guidance
• Processing payments and managing our business relationship

Legitimate Business Interests

We may process your data for legitimate business purposes, such as:

• Improving our services based on client feedback and requirements
• Conducting market research to better understand industry needs
• Maintaining records for business administration and legal compliance
• Protecting our business interests and preventing fraud

Consent-Based Processing

With your explicit consent, we may use your information for:

• Sending marketing communications and industry updates
• Using analytics tools to understand website usage patterns
• Personalising your website experience through functional cookies

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services, such as:

• Email and communication platforms
• Website hosting and technical infrastructure providers
• Analytics and marketing tools (with your consent)
• Payment processing services

Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to the same privacy protections.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct any inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for consent-based processing at any time

To exercise any of these rights, please contact us at privacy@basicframehubae.world or +352 28269235. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations:

• Client Data: Retained for the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing Data: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months, subject to your cookie preferences
• Enquiry Data: Retained for 3 years to provide ongoing support and follow-up

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting and backup procedures

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Contact Information

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please contact us:

• Email: privacy@basicframehubae.world
• Phone: +352 28269235
• Post: basicframehubae SARL, Rue des Bains 85, 1450 Luxembourg City, Luxembourg
• Business Hours: Monday to Friday, 10:00 - 19:00

Complaints

If you believe we have not handled your personal data in accordance with data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Luxembourg, this is the Commission Nationale pour la Protection des Données (CNPD).

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by email (if you have provided your email address) or by posting a notice on our website. The updated policy will be effective from the date specified in the "Last Updated" section.

Children's Privacy

Our services are designed for businesses and are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.